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Orders

How do I place an order?

You can place an order directly on our website by adding items to your shopping bag and proceeding to checkout. You'll need to create an account or sign in to complete your purchase.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this time, your order will be processed and cannot be changed. Please contact our customer service team immediately if you need to make changes.

How will I know my order has been confirmed?

You will receive an email confirmation immediately after placing your order. This email will include your order number and details. Please check your spam folder if you don't see it in your inbox.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital payment methods. All transactions are secure and encrypted.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

Shipping

What are your shipping options?

We offer several shipping options:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: Next business day (available for select locations)

Shipping times may vary based on your location and product availability.

How much does shipping cost?

Shipping costs vary by destination and shipping method selected. Standard shipping is free on orders over $200. You can view exact shipping costs during checkout before completing your order.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping times and costs vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website or through your account on our site.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact our customer service team immediately. We will investigate and work with the carrier to resolve the issue. We may request photos of damaged items to process your claim.

Can I change my shipping address after placing an order?

You can change your shipping address within 2 hours of placing your order. After this time, please contact customer service immediately. Once your order has shipped, address changes cannot be made.

General Questions

How do I create an account?

Click on the "Sign In" icon in the header and select "Create Account." You'll need to provide your email address and create a password. You can also create an account during checkout.

How do I update my account information?

Sign in to your account and navigate to "My Account" to update your personal information, shipping addresses, and payment methods.

What is your return policy?

Items can be returned within 30 days of delivery in their original condition with tags attached. Sale items and personalized items are final sale and cannot be returned. Please see our Return Policy page for complete details.

How do I contact customer service?

You can reach our customer service team via email, phone, or live chat. Visit our Contact Us page for all contact information and hours of operation.

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout. Gift messages can also be included.

Are your products authentic?

Absolutely. We are an authorized retailer and guarantee the authenticity of all products. Every item comes with a certificate of authenticity when applicable.

What if an item is out of stock?

If an item is out of stock, you can sign up for email notifications to be alerted when it becomes available again. We restock popular items regularly.